Payment information, ordering and delivery

Payment

All data entered in our system are confidential and are completely safe.
In the case of payments via ATM reference never exists transmission of personal information, which makes this a more secure method. For payments via credit card, VM Home Design forwards the customer for a payment gateway, which scrupulously complies with all the requirements for processing online secure payments. Order peacefully what you like and select the type of payment that suits you.

Payment methods:

  • Bank transfer;
  • Payment in cash (50% when ordering and 50% upon delivery);


VM Home Design reserves the right to refuse a delivery or meet an order from a customer who has not paid in full or in part.
All payments must be made within 15 business days after placing the order. After this period, the order will be canceled.
After payment, a confirmation is sent to the customer via email as well as order of receipt subject to the email address provided does not show any error.


Order

Your order is treated as a priority.
Products with stock availability will be shipped within 5 business days after payment confirmation.
Without the availability of stock products will be delivered within the date mentioned on the product detail, with some exceptions. Stock availability dates listed are estimates and are subject to verification and logistical factors of production that we can estimate but which are dependent on third parties. If, through no fault of VM Home Design, you cannot get a product from suppliers within the period specified the customer will be informed of the order status. Thus, the customer can opt for the cancellation of your order or choose another product.
Upon availability for the survey at our facilities or delivery to the desired address an email is sent to the customer or contacted via phone and will be scheduled date and time to be arranged with the customer. Unable to make the delivery, the customer will be contacted to reschedule.

Order cancellation

The customer can only make the cancellation of your order within 24 hours of confirmation. The cancellation can only be made by our customer support service through loja@vmhomedesign.com  or tel. 00351 965 302 159. The cancellation will only be effective upon receipt of confirmation.

When placing your order, the customer expresses full and complete acceptance of the terms of sale, price and description of the products included in this transaction.
In the absence of product availability, VM Home Design is committed to inform the customer and to reimburse him the amount he has paid no later than 10 (ten) days from the date of knowledge of such unavailability.


Delivery

Delivery will be made in the following ways:
The customer can make a survey on our premises, making himself accompanied by a valid ID and the respective proof of purchase or order. The lifting of the order on our premises does not require postage costs.
The order can be delivered in the client's home or desired address by an expert team of our responsibility.
Orders with reduced volume or price  will be carried out by companies responsible for deliveries.
For purchases made in Madeira, the Azores and Europe please contact us for more information.
Upon availability for the survey at our facilities or delivery to the desired address is sent an email to the customer or contacted via phone and will be scheduled date and time to be arranged with the customer. Unable to make the delivery, the customer will be contacted to reschedule.

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